| dc.contributor.author | Σεμερτζάκη, Εύα (Σεμερτζάκη-Κούτρα, Εύα) | el_GR |
| dc.contributor.author | Semertzaki, Eva (Semertzaki-Koutra, Eva) | en |
| dc.coverage.spatial | GR | en |
| dc.date.accessioned | 2013-06-12T11:39:20Z | |
| dc.date.available | 2010-07-21T12:00:00Z | el_GR |
| dc.date.available | 2013-06-12T11:39:20Z | |
| dc.date.issued | 2006 | el_GR |
| dc.identifier.uri | http://hdl.handle.net/10797/11046 | |
| dc.description | Περιέχει το πλήρες κείμενο | el_GR |
| dc.description.abstract | The paper deals with the traditional vs. modern reference service and with the reference interview and its value. It analyzes new channels of communication: the virtual reference service. It explores the advantages and disadvantages of face-to-face vs. virtual reference and touches issues of user education, information literacy, user satisfaction and evaluation of reference services. Finally, it highlights the competencies of the reference librarian. | en |
| dc.language.iso | eng | en |
| dc.source | In The future of service delivery for libraries in central banks/regulatory agencies, Cambridge (UK), 5-7 September 2006. | en |
| dc.title | Providing quality reference services at a special library | en |
| dc.type | Conference Object | en |
| dc.subject.uncontrolledterm | Reference services | en |
| dc.subject.uncontrolledterm | Competencies | en |
| dc.subject.uncontrolledterm | Virtual reference | en |
| dc.subject.uncontrolledterm | Reference interview | en |
| dc.subject.uncontrolledterm | User Education | en |
| dc.subject.uncontrolledterm | Information literacy | en |
| dc.subject.uncontrolledterm | Users Satisfaction | en |
| dc.subject.JITA | Διαχείριση, Δημόσιες σχέσεις | el_GR |
| dc.subject.JITA | Management, Public relations | en |
| dc.identifier.JITA | FD | en |
