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    • Issues and perceptions for ISO 9000 implementation in Greek academic libraries 

      Κωσταγιόλας, Πέτρος; Κίτσιου, Μαρία; Kostagiolas, Petros; Kitsiou, Maria (2008)
      Quality has been defined in many different ways and it forms a complex and subjective concept, incorporating at any given time the true (expressed and implied) needs of all those involved. A possible approach in the context ...