Browsing Μελέτες και εκθέσεις by Author "Διομήδη-Παρπούνα, Έλενα"
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Interlibrary Loan and Document delivery through the internet in Academic Libraries: American and British Case Studies
Διομήδη-Παρπούνα, Έλενα; Diomidi-Parpouna, Elena (Loughborough University, 2015-05-27)This study examines the present case of Interlibrary Loan and Document Delivery that are provided through the Internet in academic libraries. It introduces basic Interlibrary Loan and Document Delivery concepts and the ... -
Stakeholders' Satisfaction in a non-profit Organization: the Case Study of the Library of the University of Cyprus
Διομήδη-Παρπούνα, Έλενα; Θεοχάρους-Σωτηρίου, Έλενα; Theocharous Sotiriou, Charoula; Diomidi-Parpouna, Elena (Πανεπιστήμιο Κύπρου, Τμήμα Διοίκησης Επιχειρήσεων και Δημόσιας Διοίκησης, 2015-05-27)Our aim with this project was to analyze the importance of Service Quality (SQ) and Customer Satisfaction (CS) while taking into consideration the engagement and the role that the stakeholders have through their involvement ...