Browsing Περιοδικά, εφημερίδες by Subject "Quality management"
Now showing items 1-3 of 3
-
EFQM in Academic Libraries: the Application of a Quality Management Model at the University of Cyprus Library
(2012)In December 2009 the University of Cyprus Library became the first library in Greece and Cyprus to achieve the EFQM Recognized for Excellence distinction, awarded by the European Foundation for Quality Management. That was ... -
A framework for tracking changes in library user preferences using multicriteria methods and non-parametric statistical analysis
(2010)Libraries constitute a highly developing area as they always enrich their offered services in order to satisfy users' expectations. One of the most important factors in customization strategies and improvement of individual ... -
Issues and perceptions for ISO 9000 implementation in Greek academic libraries
(2008)Quality has been defined in many different ways and it forms a complex and subjective concept, incorporating at any given time the true (expressed and implied) needs of all those involved. A possible approach in the context ...