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    • Providing quality reference services at a special library 

      Σεμερτζάκη, Εύα (Σεμερτζάκη-Κούτρα, Εύα); Semertzaki, Eva (Semertzaki-Koutra, Eva) (2006)
      The paper deals with the traditional vs. modern reference service and with the reference interview and its value. It analyzes new channels of communication: the virtual reference service. It explores the advantages and ...