Browsing Βιβλιοθηκονομία και Επιστήμη της Πληροφόρησης / Library and Information Science by Author "Thompson, Bruce"
Now showing items 1-3 of 3
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Comparisons of Library Users Expectations and Perceptions Across North American, European, African, Asian and Australian Libraries
Kyrillidou, Martha; Cook, Colleen; Thompson, Bruce (Πανεπιστήμιο Ιωαννίνων, 2008) -
Practical Lessons Drawn from 10+ Years of Doing Library Service Quality Assessments in a Research Library
Kyrillidou, Martha; Thompson, Bruce; Cook, Colleen (2008) -
Using National and International Score Norms as a Library Service Quality Benchmarking Tool
Thompson, Bruce; Kyrillidou, Martha; Cook, Colleen (Πανεπιστήμιο Ιωαννίνων, 2008)There are three primary mechanisms for interpreting library service quality assessment scores. First, we can compare our scores for one year with the scores we obtained on the same measure in previous years. This is the ...