Διομήδη-Παρπούνα, Έλενα; Θεοχάρους-Σωτηρίου, Έλενα; Theocharous Sotiriou, Charoula; Diomidi-Parpouna, Elena (Πανεπιστήμιο Κύπρου, Τμήμα Διοίκησης Επιχειρήσεων και Δημόσιας Διοίκησης, 2015-05-27)
Our aim with this project was to analyze the importance of Service Quality (SQ)
and Customer Satisfaction (CS) while taking into consideration the engagement and the role that
the stakeholders have through their involvement ...