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LibQual + TM: an international assessment tool
(ΤΕΙ Αθήνας, 2005)
LibQual+ is a suite of services, used by libraries to solicit, track, understand and act upon users’ perceptions and expectations of library service quality. The web-based survey gathers data in the areas of affect of ...
User education in the electronic age
(Πανεπιστήμιο Θεσσαλονίκης, 1996)