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Stakeholders' Satisfaction in a non-profit Organization: the Case Study of the Library of the University of Cyprus
(Πανεπιστήμιο Κύπρου, Τμήμα Διοίκησης Επιχειρήσεων και Δημόσιας Διοίκησης, 2015-05-27)
Our aim with this project was to analyze the importance of Service Quality (SQ) and Customer Satisfaction (CS) while taking into consideration the engagement and the role that the stakeholders have through their involvement ...