Browsing by Subject "Service quality"
Now showing items 1-3 of 3
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Affective relationships between users and libraries in times of economic stress
(2015)Academic libraries are considered as key factors in the educational system of a country and strong pylons for the economic and societal development. During the current economic recession, libraries have been struck by ... -
Methodology of analysis and interrelation of data about quality indexes of library services by using data- and knowledge- mining techniques
(2009)Purpose - This paper aims to describe a data analysis methodology using data- and knowledge-mining techniques focused on libraries. It concerns data analysis techniques in general, as well as ways in which they could be ... -
Performance evaluation of academic libraries
(Πανεπιστήμιο Ιωαννίνων, 2008)This paper describes an action model to measure the performance of libraries. The proposed model is based in the CAF - Common Assessment Framework, the Balanced Scorecard and the Analytic Hierarchy Process (AHP). The ...