ΛΗΚΥΘΟΣ
    • English
    • Ελληνικά
  • English 
    • English
    • Ελληνικά
  • Login
View Item 
  •   LEKYTHOS Home
  • Βιβλιοθηκονομία και Επιστήμη της Πληροφόρησης / Library and Information Science
  • Eλληνική BIβλιοθηκονομική BAση (ΕΒΙΒΑ)
  • Παρουσιάσεις και ομιλίες σε συνέδρια, διημερίδες, ημερίδες και σεμινάρια
  • View Item
  •   LEKYTHOS Home
  • Βιβλιοθηκονομία και Επιστήμη της Πληροφόρησης / Library and Information Science
  • Eλληνική BIβλιοθηκονομική BAση (ΕΒΙΒΑ)
  • Παρουσιάσεις και ομιλίες σε συνέδρια, διημερίδες, ημερίδες και σεμινάρια
  • View Item
JavaScript is disabled for your browser. Some features of this site may not work without it.

Performance evaluation of academic libraries

Thumbnail
View/Open
17psab/17psab015a (362.3Kb)
17psab/17psab015b (437.3Kb)
Date
2008
Author
Baptista Melo, Luiza
Pires, Cesaltina
Metadata
Show full item record
Abstract
This paper describes an action model to measure the performance of libraries. The proposed model is based in the CAF - Common Assessment Framework, the Balanced Scorecard and the Analytic Hierarchy Process (AHP). The recommended performance indicators are based in the ISO 11620:1998, Adm1:2003 and ISO 2789:2003. The relative weights for each performance measure are calculated using the AHP. The AHP computes the weights of the performance measures in two steps: · Comparing (pairwise) the performance measures under each criterion; · Comparing (pairwise) the major criteria of the proposed model. The main purpose of this model is to improve the performance of libraries and to develop benchmarking techniques. The model was tested using the opinion of ten university librarians. According to the data, the most important criteria, by decreasing order of importance, are: customer satisfaction, impact on society, leadership and financial perspective.
URI
http://hdl.handle.net/10797/11395
Collections
  • Παρουσιάσεις και ομιλίες σε συνέδρια, διημερίδες, ημερίδες και σεμινάρια [2201]

DSpace software copyright © 2002-2015  DuraSpace
Contact Us | Send Feedback
 

 

Browse

All of DSpaceCommunities & CollectionsBy Issue DateAuthorsTitlesSubjectsThis CollectionBy Issue DateAuthorsTitlesSubjects

My Account

LoginRegister

DSpace software copyright © 2002-2015  DuraSpace
Contact Us | Send Feedback