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    • Performance evaluation of academic libraries 

      Baptista Melo, Luiza; Pires, Cesaltina (Πανεπιστήμιο Ιωαννίνων, 2008)
      This paper describes an action model to measure the performance of libraries. The proposed model is based in the CAF - Common Assessment Framework, the Balanced Scorecard and the Analytic Hierarchy Process (AHP). The ...