Providing quality reference services at a special library
Σεμερτζάκη, Εύα (Σεμερτζάκη-Κούτρα, Εύα)
Semertzaki, Eva (Semertzaki-Koutra, Eva)
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The paper deals with the traditional vs. modern reference service and with the reference interview and its value. It analyzes new channels of communication: the virtual reference service. It explores the advantages and disadvantages of face-to-face vs. virtual reference and touches issues of user education, information literacy, user satisfaction and evaluation of reference services. Finally, it highlights the competencies of the reference librarian.