Measuring the quality of academic library electronic services and resources

Abstract

As a profession we are constantly striving to ensure that we provide the best services and resources possible to our users. This concern has resulted in a myriad of approaches and methods being utilised in an attempt to establish the quality of services and resources and lead to improvements in them. Online resources in particular have been the focus of much research in recent years, with work being undertaken in many areas including, for example, information retrieval, information seeking behaviour and usability studies, different approaches which share the same ultimate goal of making resources and systems easier to use by end users.