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Stakeholders' Satisfaction in a non-profit Organization: the Case Study of the Library of the University of Cyprus
(Πανεπιστήμιο Κύπρου, Τμήμα Διοίκησης Επιχειρήσεων και Δημόσιας Διοίκησης, 2015-05-27)
Our aim with this project was to analyze the importance of Service Quality (SQ)
and Customer Satisfaction (CS) while taking into consideration the engagement and the role that
the stakeholders have through their involvement ...
Interlibrary Loan and Document delivery through the internet in Academic Libraries: American and British Case Studies
(Loughborough University, 2015-05-27)
This study examines the present case of Interlibrary Loan and Document Delivery
that are provided through the Internet in academic libraries. It introduces basic
Interlibrary Loan and Document Delivery concepts and the ...