| dc.contributor.author | Σταυρίδης, Στέφανος | el_GR |
| dc.contributor.author | Τσιμπόγλου, Φίλιππος Χ. | el_GR |
| dc.contributor.author | Stavridis, Stefanos | en |
| dc.contributor.author | Tsimpoglou, Filippos Ch. | en |
| dc.date.available | 2013-09-23T05:24:50Z | |
| dc.date.issued | 2012 | |
| dc.identifier.issn | 14355205 | |
| dc.identifier.uri | http://hdl.handle.net/10797/13242 | en |
| dc.description | Περιέχει το πλήρες κείμενο | el_GR |
| dc.description.abstract | In December 2009 the University of Cyprus Library became the first library in
Greece and Cyprus to achieve the EFQM Recognized for Excellence distinction,
awarded by the European Foundation for Quality Management. That
was the Library’s first engagement in quality management. The program
helped the Library both to start processes that will improve its administration
and to shape a very concrete perception of the need and methodology
of self-assessment. The purpose of this paper is to contribute to the discussion
on adopting EFQM in academic libraries by highlighting the main points
of this experience and by drawing conclusions regarding the benefits gained
and challenges encountered. | en |
| dc.language.iso | eng | en |
| dc.rights | info:eu-repo/semantics/openAccess | en |
| dc.source | Liber Quarterly: The Journal of European Research Libraries; 2012, Vol. 22 Issue 1, p64-77, 14p | en |
| dc.source | Library, Information Science & Technology Abstracts (LISTA) | en |
| dc.source | LIBER 40th Annual Conference, Universitat Politècnica de Catalunya, Barcelona 29 June - 2 July | en |
| dc.title | EFQM in Academic Libraries: the Application of a Quality Management Model at the University of Cyprus Library | en |
| dc.type | Article | en |
| dc.subject.uncontrolledterm | Quality management | en |
| dc.subject.uncontrolledterm | EFQM | en |
| dc.subject.uncontrolledterm | Academic libraries | en |
| dc.subject.JITA | Διαχείριση | el_GR |
| dc.subject.JITA | Management | en |
| dc.identifier.JITA | FZ | en |
