Issues and perceptions for ISO 9000 implementation in Greek academic libraries
Date
2008Author
Κωσταγιόλας, Πέτρος
Κίτσιου, Μαρία
Kostagiolas, Petros
Kitsiou, Maria
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Quality has been defined in many different ways and it forms a complex and subjective
concept, incorporating at any given time the true (expressed and implied) needs of all those involved. A
possible approach in the context of library and information services is the implementation of a
well-known quality management system such as the ISO 9001:2000. This paper aims to investigate
and empirically assess the current issues and the perceptions for quality management systems
implementation in Greek academic libraries.
Design/methodology/approach – An empirical qualitative survey based on the development of a
questionnaire for semi-structured interviews with the directors of Greek academic libraries. The study
was conducted during the third quarter of 2007 in regard to the effects of quality management system
implementation.
Findings – The comparisons between approaches to, and perceptions of, quality management need
to be balanced. An interest for ISO 9000:2000/ISO 9001:2000 has been observed in academic libraries in
Greece.
Practical implications – The study of the current attempts for implementing quality management
systems as well as evidence about perceptions regarding ISO 9000:2000 of libraries directors may aid
in the development of policies for quality management in academic libraries in Greece.
Originality/value – This paper provides information for ISO 9001:2000 implementation in Greek
academic libraries and empirical results about the perceptions of Greek academic library directors
based on semi-structured interviews.
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