EFQM in Academic Libraries: the Application of a Quality Management Model at the University of Cyprus Library
Προβολή/ Άνοιγμα
Ημερομηνία
2012Συγγραφέας
Σταυρίδης, Στέφανος
Τσιμπόγλου, Φίλιππος Χ.
Stavridis, Stefanos
Tsimpoglou, Filippos Ch.
Metadata
Εμφάνιση πλήρους εγγραφήςΕπιτομή
In December 2009 the University of Cyprus Library became the first library in
Greece and Cyprus to achieve the EFQM Recognized for Excellence distinction,
awarded by the European Foundation for Quality Management. That
was the Library’s first engagement in quality management. The program
helped the Library both to start processes that will improve its administration
and to shape a very concrete perception of the need and methodology
of self-assessment. The purpose of this paper is to contribute to the discussion
on adopting EFQM in academic libraries by highlighting the main points
of this experience and by drawing conclusions regarding the benefits gained
and challenges encountered.
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